We will confirm your order by e/mailing you a VAT receipt.

Standard UK delivery is FREE on orders over £1000. For smaller orders we charge £25. Small items will usually be delivered by Parcelforce, or by ourselves within 7-10 days. Deliveries in May and June may take a little longer. We usually deliver larger items ourselves and at busy times this can take a few additional days.

Parcelforce charges extra for delivery to some areas. As you checkout, the UK Shipping Method will indicate three prices - UK (£25.00), Channel Islands & Highlands & Islands (£32.25) and Northern Island, Isle of Man and Scilly Isles (£37.50). We don’t seek to profit from delivery charges, just to pass on extra costs that we incur on your behalf.

Overseas delivery:

For all overseas enquiries please contact us first on + 44 1285 706511 so that we can quote precise delivery costs. Small items to Europe are economical, larger ones only in bulk. Shipping to North America is by pallet and only economical with a high order value.

Guarantee:

All our products are handmade in England. We use high-quality materials and traditional manufacturing techniques so there may be small differences in product sizes. Our no-quibble guarantee for 12mm products is 25 years and 5 years for 8mm products.