About Your Order
We will confirm your order by email or mail and send you a VAT receipt.

Standard UK delivery is FREE on orders over £750. For smaller orders we charge £25 inc VAT. Small items will be delivered by UPS or Parcelforce, or by ourselves within 7-10 days. Deliveries in May and June may take a little longer. We usually deliver larger items ourselves and at busy times this can take a few more days.

Couriers now require most items to be cardboard-boxed, rather than hessian-wrapped. It does nothing to protect our products, but does help prevent their conveyor belts from jamming! Boxes are expensive and we regret the inconvenience to you of having to dispose of them. In addition central London deliveries can incur congestion charges and emissions charges.

We don’t seek to profit from delivery charges, just to be fair!

Overseas delivery - for all overseas enquiries please contact us first on + 44 1285 706511 so that we can quote precise delivery costs. Small items to Europe are economical, larger ones only in bulk. Shipping to North America is by pallet and only economical with a high order value.

Guarantee
All our products are handmade in England; we use high quality materials and traditional manufacturing techniques so there may be small differences in product sizes. Our no-quibble guarantee for 12mm products is 25 years and 5 years for 8mm products.