About Your Order
We will confirm your order by email or mail and send you a VAT receipt.

Standard UK delivery is FREE on orders over £500. For smaller orders we charge £15 inc VAT. Small items will be delivered by UPS or Parcelforce, or by ourselves within seven days. We usually deliver larger items ourselves and at busy times this can take a few more days. Delivery of large items to remote rural areas may cost more and take a little longer.

Overseas delivery - for all overseas enquiries please contact us first on + 44 1285 706511 so that we can quote precise delivery costs. Small items to Europe are economical, larger ones only in bulk. Shipping to North America is by pallet and only economical with a high order value.

Guarantee
All our products are handmade in England; we use high quality materials and traditional manufacturing techniques so there may be small differences in product sizes. Our no-quibble guarantee for 12mm products is 25 years and 5 years for 8mm products.